Proctortrack FAQ | eCampusOntario

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Frequently Asked Questions

Service Offerings

5

How does Proctortrack differ from LockDown Browser and Respondus Monitor, which institutions may already be paying for?
Is it possible to have access to the Proctortrack client-side software so that institutions can do testing of installs on PCs, Macs and Chromebooks?
Proctortrack has four tiers of service. Which tier(s) do institutions have access to?
Until when is eCampusOntario providing access to Proctortrack?
What is the capacity for the service? i.e. How many exams can be run simultaneously?

Software, LMS Integration and Internet Requirements

6

How are grades transmitted back to the institution?
How much bandwidth is required for a student to complete an exam on ProctorTrack?
Is there a guide for integrating Proctortrack within a LMS? What are the benefits of using API exchange keys + LTI vs LTI only?
What browsers are compatible with Proctortrack?
What happens if a student loses Internet connectivity while doing an exam?
Which LMSs integrate with ProctorTrack?

Device Requirements and Mobile App

6

Does Proctortrack require administrative privileges to install?
How does Proctortrack work for students who don’t have access to a webcam?
What are the minimum OS requirements to run Proctortrack?
What happens if a student’s device crashes or freezes during an exam?
What is the difference in the function of the mobile app?
Will Proctortrack work on an iPad, tablet, or mobile device?

Student Support

3

How long – on average – will it take a student to be onboarded?
Is there a live chat or other mechanism for a student to get technical support during an exam?
Will faculty be able to run short, trial exams with their students?

Data Storage and Privacy

7

Are there provisions for students who are unable to show their face for cultural or other reasons?
Does ProctorTrack comply with FIPPA? Does ProctorTrack have Security and Privacy Impact Assessment documentation available?
Is it possible to store student data for longer in the event that a student appeals a grade?
What personal data is collected?
Where are Proctortrack’s servers physically located?
Where is data stored, and for how long?
Who owns the data that is collected?

Faculty Customization and Support

4

Are instructors and TAs able to monitor exams sessions live?
Can faculty members allow the use of other applications during an exam proctored using Proctortrack (I.e. a Word Processer, access to other websites)?
What settings are faculty able to set to customize in their exam environment?
Will instructors receive support directly from ProctorTrack or will institutions be responsible for providing their own technical support?

Usability and Accessibility

4

Can institutions deliver paper-based exams to students and use Proctortrack Level-3 to record and review?
How does Proctortrack work with assistive technologies?
Is it possible to toggle between French and English on demand?
What is the default proctoring time for an exam?

Other

3

What happens if a student does not agree to the terms and conditions of Proctortrack?
What happens if a student does not have access to the required technology (i.e. a webcam) to complete a remote proctored exam?
What is eCampusOntario’s support for Proctortrack?

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